Privacy Policy

Mama’s Wok Rhodes respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we may collect, use, store and disclose personal information when you visit or interact with the Mama’s Wok Rhodes website or contact us.

This Privacy Policy is intended to operate in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.

1. Information We May Collect

Depending on how you interact with Mama’s Wok Rhodes and our website, we may collect information including:

• Your name;

• Email address;

• Telephone number;

• Information you provide when contacting us or submitting an enquiry;

• Feedback or other communications you send to us;

• Information relating to bookings, orders or enquiries where applicable;

• Technical information such as your IP address, browser type, device type and operating system; and

• Information about how you interact with our website.

You may browse much of our website without providing personal information directly to us.

2. How We Collect Information

We may collect information when you:

• Contact Mama’s Wok Rhodes;

• Complete a form on our website;

• Make an enquiry;

• Subscribe to communications where available;

• Interact with our website; or

• Communicate with us through another platform or service.

Certain technical information may also be collected automatically when you visit our website through cookies, analytics technologies or similar tools.

3. How We Use Your Information

We may use information collected through our website to:

• Respond to enquiries and requests;

• Provide information about Mama’s Wok Rhodes, our menu and our services;

• Manage customer communications;

• Process or assist with bookings and orders where applicable;

• Improve our website and customer experience;

• Understand how visitors use our website;

• Maintain the security and functionality of our website;

• Send marketing communications where you have consented or where otherwise permitted by law; and

• Comply with applicable legal and regulatory requirements.

We will not use your personal information for purposes unrelated to those for which it was collected unless permitted or required by law.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality and understand how visitors interact with our pages.

Cookies are small files stored on your device that can help websites remember information and measure website activity.

We may use third-party analytics or website services that collect information such as pages visited, time spent on the website, device information and general location information.

You can usually manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

5. Third-Party Services

The Mama’s Wok Rhodes website may use or link to third-party services, including services relating to:

• Online ordering;

• Reservations or bookings;

• Maps and directions;

• Social media;

• Website analytics;

• Payment processing; and

• Website hosting.

When you interact with a third-party website or service, that provider may collect and process information according to its own privacy policy.

Mama’s Wok Rhodes is not responsible for the privacy practices of independent third-party websites or services.

6. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business or provide our services.

These may include website hosting providers, technology providers, booking or ordering platforms, professional advisers and other service providers.

We may also disclose information where required or authorised by Australian law.

We do not sell your personal information.

7. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of transmitting or storing information electronically is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted through the internet.

8. Accessing or Correcting Your Information

You may contact Mama’s Wok Rhodes if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before processing certain requests.

9. Marketing Communications

Where you have agreed to receive marketing communications from Mama’s Wok Rhodes, we may send you information about promotions, offers, menu updates or other news.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting us.

10. External Links

Our website may contain links to websites operated by third parties.

These websites are governed by their own terms and privacy policies. Mama’s Wok Rhodes is not responsible for the content, security or privacy practices of external websites.

11. Changes to This Privacy Policy

Mama’s Wok Rhodes may update this Privacy Policy from time to time to reflect changes to our website, business practices or legal obligations.

The latest version will be published on our website with an updated revision date.

12. Contact Us

If you have a question, concern or request relating to this Privacy Policy or the way we handle personal information, please contact us using the contact details provided on our website.

Mama’s Wok Rhodes
Rhodes Waterside Shopping Centre
Rhodes NSW, Australia